Refunds, Cancellations & Changes Policy
1. Overview
At Airotrolly Travel Solutions, we believe in transparency and fairness in all bookings. This policy explains your rights and obligations regarding refunds, cancellations, and changes to travel arrangements booked through Airotrolly or our partner suppliers. Please read this policy carefully before making a reservation. By using our services, you agree to these terms.
2. Definitions
- Travel Services: Includes airline tickets, hotels, car rentals, vacation packages, tours, and ancillary services booked through Airotrolly.
- Supplier: Third-party service providers such as airlines, hotels, cruise lines, etc., whose terms and conditions may govern refunds and changes.
- Non-Refundable: Services that are not eligible for refund once booked or after specific cut-off times.
- Refundable: Services that may be returned for a partial or full refund under defined conditions.
3. Cancellations
3.1 Airline Tickets
- Non-Refundable Tickets: If a ticket is labeled non-refundable by the airline, refunds are generally not available for voluntary cancellation. You may receive airline credit or eCredit if permitted by the airline.
- Refundable Tickets: Eligible for a refund if cancelled in accordance with the airline’s fare rules and within allowable time frames.
- 24-Hour Rule: If an airline ticket is canceled within 24 hours of booking, you may be eligible for a full refund if the airline’s policy supports this — regardless of fare type. This is subject to airline conditions and applicable regulations.
3.2 Hotels, Cars & Other Services
Cancellation and refund eligibility depend on the supplier’s terms. Some providers allow free cancellation up to a certain date; others may charge fees or offer non-refundable rates.
3.3 Vacation Packages
Package cancellations may incur penalties from each supplier component (airfare, hotel, tours, etc.). Refunds will be issued after deducting these supplier charges.
4. Changes & Modifications
- Date/Itinerary Changes: You may request changes (dates, routing, passenger names, etc.) subject to supplier acceptance and fare differences.
- Change Fees: Airlines and other suppliers may impose change fees or price differentials that you are responsible for paying.
- No-Show Policy: Failure to cancel or change before the travel date may result in complete forfeiture of the ticket or service value.
5. Refund Processing
- Refund Requests: Must be submitted in writing through Airotrolly’s customer service channels or the relevant supplier’s portal as instructed.
- Processing Timeframe: Refund timelines vary by supplier. Typically, refunds to the original payment method take up to 60–90 days, though some airlines process refunds faster under applicable regulations.
- Method of Refund: Refunds are generally processed back to the original payment form unless otherwise agreed.
6. Supplier Penalties & Deductions
- Third-Party Penalties: Supplier cancellation/change fees, non-refundable charges, or other penalties will be deducted from any refund amount due.
- Service Fees: Airotrolly may charge a service or processing fee for handling cancellations and refunds, where applicable.
7. Special Situations
- Flight Delays or Cancellations by Airline: If an airline cancels your flight or makes a significant schedule change, you may be entitled to a refund for the unused transportation, even on non-refundable fares.
- Travel Insurance: If you purchased travel insurance, consult your policy for coverage on cancellations due to unforeseen circumstances.
8. Communication
You will receive email confirmations for all cancellation and refund requests, along with updates on status changes.
9. 24×7 Support
Our support team is available anytime, day or night, to assist you with:
- Cancellations
- Changes
- Refund updates
- Booking questions
